Cybersecurity background
AVG

AVG Reviews

www.avgconsumervoice.com · Updated on 08/01/2026

4.3/ 5
Based on 65 reviews from registered users

Overview & AI Insights

Rating Distribution

93% positive · 7% negative

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2
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10
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3
5
47

65 total reviews

Key Takeaways

AVG reviews show frequent billing and subscription problems, including charges after cancellation. Many customers request refunds and report difficulty contacting customer service. Expect issues with auto-renew and resolving disputes through support channels.

Negative Feedback / Risk Areas

Recurring customer complaints about unauthorised charges, refund delays, and inability to cancel subscriptions. Poor support access: long holds, broken chat, no reliable phone or email response. Reports of product activation, VPN and service failures and high pricing.

Positive Feedback

Occasional notes of helpful agents and successful refunds in isolated cases. Some users report the free antivirus product working adequately for basic protection needs.

Customer Reviews

Star Rating
P
Priya M.Jun 10, 2026

Unauthorised charge of $23.88

I received a charge of $23.88 from Global Collect B.V. on behalf of AVG without any prior notification. I had not renewed my subscription and had no active account. After contactin…
M
Michael T.Jul 28, 2026

Charged after cancellation — no refund

I cancelled my AVG subscription in March but was still charged in April and May. I contacted support three times and each time was put on hold for over 45 minutes before being disc…
S
Sandra K.Jul 15, 2026

Auto-renewal nightmare — impossible to cancel

AVG auto-renewed my subscription without any warning email. When I tried to cancel through their portal, the cancel button simply does not work. I spent two weeks trying to get a r…
D
David R.Jun 30, 2026

VPN constantly drops — support unhelpful

The VPN feature disconnects every 10–15 minutes. I raised a ticket and was told to reinstall the software — which I had already done three times. The product itself has potential b…
J
James W.May 22, 2026

Product activation failed — no support

Purchased AVG Internet Security and the activation key did not work. Contacted support via chat — waited 2 hours with no response. Called the phone line and was on hold for 90 minu…
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