Priya M.
Unauthorised charge of $23.88
I received a charge of $23.88 from Global Collect B.V. on behalf of AVG without any prior notification. I had not renewed my subscription and had no active account. After contacting my bank and AVG su…
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AVG Software Reviews, Customer Complaints & Subscription Information
Independent consumer platform · Updated 16 October 2026
4.3/ 5
Based on 10 verified customer reviews
Overview & Consumer Insights
A summary of customer experiences with AVG software, based on independently submitted reviews and complaints. This is not an official AVG resource.
Rating Distribution
70% positive · 30% negative · Updated 16/10/2026 · Based on 10 reviews
5
3
4
7
3
0
2
0
1
0
10 total reviews
Key Takeaways
AVG customer reviews frequently mention AVG billing issues and subscription problems, including unexpected charges after cancellation. Many customers report difficulty obtaining AVG refunds and contacting AVG customer support. Auto-renewal disputes are a recurring theme.
Common Complaints
- Unauthorised or unexpected AVG billing charges
- Difficulty cancelling AVG subscription
- Slow or unresponsive AVG customer support
- Refund delays beyond the stated 30-day window
- Auto-renewal without adequate prior notice
Positive Feedback
Some customers report helpful support agents and successful AVG refunds when issues were escalated. The free AVG Antivirus product is noted as adequate for basic protection. A number of users are satisfied with AVG Internet Security's core scanning and real-time protection features.
AVG Subscription & Billing Information
Independent guides to help you manage your AVG subscription, understand AVG billing, and navigate cancellation or refund processes.
AVG Cancellation Guide
Step-by-step instructions to cancel your AVG antivirus subscription and stop auto-renewal charges.
AVG Refund Information
How to request an AVG refund under the 30-day money-back guarantee, including what to do if it is refused.
AVG Billing Help
Understand unexpected AVG billing charges, identify Global Collect B.V. transactions, and dispute unauthorised payments.
AVG Subscription Management
Manage your AVG subscription, update payment details, and review your active licences from your account portal.
How to Renew AVG
Renew your AVG antivirus plan or reactivate an expired subscription to restore full protection.
AVG Antivirus Help Number
Find the AVG Antivirus help number and learn how to contact AVG customer support for technical and billing queries.
AVG Antivirus Product Information
Independent review and billing guides for individual AVG antivirus products.
AVG Antivirus
Reviews, billing guides and subscription information for AVG Antivirus Free and paid plans.
View guideAVG Internet Security
Customer reviews and billing information for AVG Internet Security subscriptions.
View guideAVG Ultimate
Consumer information and reviews for AVG Ultimate — the all-in-one security suite.
View guideAVG AntiVirus Business
Business customer reviews and subscription management guides for AVG business products.
View guideAVG Cleaner Pro
Reviews and billing information for AVG Cleaner Pro for Android and iOS.
View guideCustomer Reviews & Complaints
Genuine experiences submitted by AVG customers. Reviews are not edited or filtered by AVG.
Filter by stars
Michael T.
Charged after cancellation — no refund
I cancelled my AVG subscription in March but was still charged in April and May. I contacted support three times and each time was put on hold for over 45 minutes before being disconnected. The chat f…
Sandra K.
Auto-renewal nightmare — impossible to cancel
AVG auto-renewed my subscription without any warning email. When I tried to cancel through their portal, the cancel button simply does not work. I spent two weeks trying to get a refund. Their custome…
David R.
VPN constantly drops — support unhelpful
The VPN feature disconnects every 10–15 minutes. I raised a ticket and was told to reinstall the software — which I had already done three times. The product itself has potential but the execution and…
James W.
Product activation failed — no support
Purchased AVG Internet Security and the activation key did not work. Contacted support via chat — waited 2 hours with no response. Called the phone line and was on hold for 90 minutes before giving up…
About AVG Consumer Voice
AVG Consumer Voice is an independent consumer information platform. We are not affiliated with, endorsed by, or connected to AVG Technologies or Gen Digital in any way.
Our platform collects and publishes genuine customer experiences with AVG software products, including reviews of AVG billing practices, subscription management, cancellation procedures, and refund experiences.
We also publish independent guides to help consumers understand AVG subscription terms, manage their accounts, and resolve billing disputes.
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